Warranty

Who is covered by the warranty?

Products offered by Sordin AB are covered for a defined period of time by a Limited Warranty. Sordin extends this warranty only to the first end user of the product. This warranty is not transferable.

What's covered by the warranty?

This warranty covers each product and warrants it to be free from defects in workmanship, under normal use and service, for the defined period of time from the date of purchase by the first end user. Under this warranty, Sordin will repair or replace, at its option, any unit that fails to perform according to Sordin specifications during the warranty period.

What's not covered by the warranty?

The warranty does not cover software or product damage caused by modification, alteration, misapplication, misuse of, or physical abuse to the product; or damage due to repair or service to the product by anyone other than an Authorized Sordin Service Center. This warranty also excludes any damage to the product caused by circumstances outside of Sordin’s control, such as, but not limited to, lightning or fluctuation in electric power.

Acquiring warranty service

Should the product prove to be defective within the warranty period, return the product, as described below, and Sordin will, at its option, repair or replace the product, to whatever extent Sordin deems necessary to restore the product to proper operating condition, without any charge to you.If you purchased the product from an Authorized Sordin Reseller, contact the Reseller with the unit's serial number. Your Reseller will contact Sordin AB, on your behalf, to arrange for the unit to be serviced.

Return the product

Prepare the product for return and include the necessary paperwork to avoid any unnecessary service delays.

- Print and fill in the warranty form. Download here!
- Place the product in its original packaging, please specify box size.
- Include a copy of the warranty form.
- Include a copy of your original invoice or receipt.
- Acquire the Shipping label (see delivery instructions below)
- Mark your return “Warranty return”
- Ship the product, send to:

Sordin AB
Warranty
Rörläggarvägen 8
SE-331 53 Värnamo
Sweden

Delivery instructions:

Warranty claim within EU:
Contact Sordin before returning the product to acquire a return label.
Contact: customerservice@sordin.com

Warranty claim outside EU:
Contact Sordin before returning the product to acquire a return label. All freight through UPS.
Contact: customerservice@sordin.com

For any correspondence regarding warranties or questions on a specific product please always be prepared to provide the following information:

• Customer ID
• Product type
• Brief description of problem
• Serial Number and/or Date Code and/or dated Proof-of-Purchase.
(Serial numbers and/or date codes are found in various places on our products. Please have your unit in hand when you call, and a representative will help you find the number or date code.)If your equipment is still covered under the initial end user's product warranty, please notify the Customer Service Representative when you call. For your protection, we recommend you insure any equipment being sent to Sordin. Place the product in its original packaging with a copy of your original invoice to avoid possible service delays, and ship the product prepaid to the appropriate address.  
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